Privacy Policy

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how RockFlow, and its affiliates (collectively "RockFlow") collect and process your personal information through RockFlow websites, devices, products, services, online and applications that reference this Privacy Policy (together "RockFlow Services"). By using RockFlow Services, you are consenting to the practices described in this Privacy Policy.

“Personal Information” refers to all kinds of data that can identify a specific natural person or reflect the activities of a specific natural person through the data itself or combination of data owned or possibly obtained by the enterprise. Common personal information includes name, ID number, and contact information, etc.

We collect your personal information in order to provide and continually improve our products and services.

1. The personal information that RockFlow will collect includes but is not limited to:
   • Basic information (including personal name, age, birthday, gender, address, billing address, personal phone number, email address, etc.);
   • Personally identifiable information and government identification documents (including ID cards, military ID cards, passports, driver's licenses, etc.);
   • Photographs, audio or video recordings (including recordings containing facial features or voices, etc.) that you share with us;
   • Network identification information (including system account, IP address, email address and password related to the foregoing);
   • Personal property information (transactions, bank accounts, points, coupons, platform account balances, etc.);
   • Personal Internet access records (including computer IP address, operating system, website browsing records, software usage records, click records, etc.);
   • Personal location information (including itinerary information, precise positioning information, accommodation information, latitude and longitude, etc.);
   • Third-party service provider account information;
   • Any other information provided by the user when the user register and use our services or website; and
   • Aggregate information about user interaction content.

2. You undertake not to submit any incorrect or misleading information to us and agree to notify us of any inaccuracies or changes to such information. RockFlow reserve the right to unilaterally request you to provide further documents to verify the information you provide.

3. If you do not want us to collect the above information/personal information, you can inform the person in charge of personal information security in writing at any time and opt out. For more information on opting out, please see the section below entitled "How do I withdraw consent, delete, request access or amend the information you provide?" However, please note that opting out or withdrawing your authorization to collect, use or process your personal Information will affect your use of the Services and Platform. For example, opting out of location collection will result in your location-based functionality being disabled.

We will/may collect your personal information:

• When you register and/or use this service or this platform;
• When you submit forms online or in writing, including but not limited to application forms or other forms related to our products or services;
• When you enter into agreements or provide other documents or information regarding your interactions with us, or when you purchase our products and use our services;
• When you communicate with us via telephone (which may be recorded), instant messaging applications or software, letters, faxes, emails, face-to-face meetings, social media platforms and emails, including interactions with our customer service agents Time;
• When you ask questions in our chat group forums or answer questions from other users;
• When you use our electronic services, or communicate with us by using the services on our website. This includes, but is not limited to, collection through cookies (which we may set when you engage with our app or website);
• When you authorize platform to share information on your device;
• When you link your RockFlow account with your social media or other external accounts, or use other social media features, in accordance with the third-party service provider's policies;
• When you transact through the Service;
• When you provide us with comments or complaints;
• When you register to participate in various marketing activities; or
• When you submit personal information to us for any reason.

The above situations are not exhaustive and only list some common instances in which your personal information may be collected.

1. As with most websites and mobile applications, the information sent by your device may include data about you recorded by web servers as you browse our Platforms. The information we collect may include not limited to: your Internet Protocol (IP) address, computer/mobile device operating system and browser type, mobile device type, characteristics of the mobile device, unique device identifier (UDID) of the mobile device or Mobile Equipment Identifier (MEID), the address of the referring website (if any). As well as the pages you visit on our website and mobile applications and the time of your visit, and sometimes "cookies" (which can be opted out through your browser) to help the website record the time of your last visit. If you are logged in, this information is associated with your buyer account. This information is also included in anonymous statistics so that we can understand how visitors use our website.
2. Our mobile applications may use technologies such as GPS, Wi-Fi, etc. to collect precise information about the location of your mobile device. We collect, use, disclose and/or process this data for one or more purposes, including but not limited to location-based service requests, delivering relevant content to you based on your location, allowing you to move through our Services included in the app share your location with other users. For most mobile devices, you can revoke our access to your location information through your settings. 
3. When you browse pages on our website or mobile application, most of the same information will be sent to us (including but not limited to IP address, operating system information, etc.); However, please note that your device will send us information and timing of content and advertisements viewed, not page views.

1. From time to time, we or our authorized service providers may use "cookies" or other features to allow us or third parties to collect or share information about your use of our services and platforms. These features can help improve our platform and the services we provide or help us provide new services and features. "Cookies" are identifiers stored on your computer or mobile device that record data about your computer or device, how and when you use or access a service or platform, and the number of visitors to the platform and track information on our website various activities. We may link cookie information to your personal information. Cookies will also link to information about the items you have purchased, and the web pages you have viewed, this information is used to track your shopping cart, provide specific content that may be of interest to you, for data analysis and to monitor service usage.
2. You can refuse the use of cookies by selecting the appropriate settings on your browser or mobile device. However, please note that if you choose to refuse the application of cookies, you may not be able to use the full functionality of this platform or this service.

1. We may collect, use, disclose and/or process your personal information for one or more of the following purposes:

• Consider and/or process your applications to us/transactions with us;
• Manage, operate, provide and/or process your use and/or access to the service and the platform (including but not limited to recording your preferences), and your relationship with us and user accounts opened;
• Respond to, process or complete transactions and/or fulfill your requests for specific products and services, and notify you of service problems and unusual account operations;
• Protect personal safety and rights, property or the safety of others;
• Identification and/or verification;
• Maintain and manage software updates and/or other updates and support that are occasionally required to ensure the smooth operation of the service;
• Process or facilitate customer service, carry out your instructions, process or respond to all enquiries made by or on your behalf (or purported to be by you or on your behalf);
• To contact or communicate with you by voice call, text message and/or fax message, email and/or post or otherwise for the purposes of performing and/or managing your relationship with us, or the usage of the service. You acknowledge and agree that we may communicate with you by postal correspondence, documents and notices, and that certain personal information about you may be disclosed on the outside of the envelope/mail package during delivery;
• To conduct research, analysis and development activities (including but not limited to data analysis, surveys, product and service development and/or profiling) to analyze your use of the service and platform, improve the service or products and/or enhance your customer experience;
• For marketing and related purposes, to send you through various communication modes about the products and/or services that rockflow may be selling, marketing or promoting (including but not limited to possible marketing and promotional information) whether such products or services currently exist or will be created in the future; you can use the unsubscribe function in electronic marketing materials, unsubscribe at any time to unreceive marketing communications;
• In response to legal process or to comply with any applicable legal, governmental or regulatory requirements in the relevant jurisdiction or where we deem such disclosure necessary in good faith, including but not limited to compliance with rockflow or a disclosure requirement under any legal requirement;
• Producing statistical data or conducting research activities for internal and statutory reporting needs and/or record keeping;
• Conducting due diligence or other screening activities (including but not limited to background checks) in accordance with legal or regulatory obligations, or pursuant to legal requirements or risk management procedures established by us;
• Prevent or investigate any actual or suspected rockflow policy violation, fraud, illegal activity, negligence or misconduct, whether or not related to your use of the service or arising out of your relationship with us;
• Store, host, backup your personal information in or outside your jurisdiction;
• Any other purpose notified to you and obtained with your consent to get the information.

(collectively, the "Purpose").

2. You agree and acknowledge that, if in accordance with the order of a court, or in response to the request of any government or regulatory agency which have jurisdiction over RockFlow, or RockFlow believes in good faith, it is reasonably necessary for the following purposes to access, save or disclose your account information and content: (a) to comply with legal process; (b) to comply with the requirements of any governmental or regulatory authority having jurisdiction over RockFlow; (c) to enforce RockFlow’s Terms of Service or this Privacy Policy; (d) to respond any threatening or actual claims against RockFlow, or other claims that purport to infringe the rights of third parties; (e) respond to your customer service needs; or (f) protect the personal and property rights of RockFlow, its users and/or the public .

3. As the purpose for which we will/may collect, use, disclose or process your personal information depends on the real-time circumstances, the purpose may not be covered by the above. However, we will inform you of this other purpose when we obtain your consent, unless the relevant law allows us to process the applicable information without your consent.

1. We will take reasonable and necessary security measures under the existing technical level to ensure that your personal information is safe on our system, including but not limited to physical, technical and administrative measures to minimize loss, misuse, unauthorized access, disclosure and alteration. Due to various malicious means and continuous breakthroughs in science and technology, you acknowledge and understand that even if we try our best to take the above measures, your personal information may still be leaked, damaged or lost, and RockFlow does not undertake any commitment or guarantee for this.
2. We will retain your personal information based on relevant laws and regulations on privacy protection and/or other applicable laws, that is, we will destroy or anonymize your personal information, if we reasonably believe that (i) retain the personal information no longer consistent with the purpose for which the personal information was collected; (ii) it is no longer necessary to retain the personal information for any legal or business purpose; and (iii) there is no other legitimate interest to further retain such personal information. If you stop using this platform or your permission to use this platform and/or this service is terminated, we will continue to process your personal information as required by applicable law in accordance with our obligations under this Privacy Policy and relevant privacy laws information.

From time to time, we and third parties may provide software application downloads for your use on or through the service. These applications may individually access and allow third parties to view your identifying information (such as your name, user ID, computer IP address, or other information), such as those previously installed by you or by third-party software applications or websites Cookies installed for you. Additionally, these applications may ask you to provide additional information directly to third parties. RockFlow does not own or control the third-party products or services offered through these applications. We recommend that you review the terms and other policies posted by such third parties on their websites or elsewhere.

1. We do not guarantee the security of personal information and/or other information you provide on third party websites. We do implement various security measures to maintain the security of the personal information we hold or control. Your personal information is stored in a protected network, accessible only to limited persons with special access rights to the network, and they are required to keep such personal information confidential. We provide secure servers when you use this service or submit personal information to this platform. All personal information you provide will be stored in our database in encrypted form and can only be accessed as set out in the above terms.
2. In order to provide higher value services, we may choose to link various third-party websites to this platform and put the third-party websites in the framework of this platform. We may also engage in co-branding or similar relationships in order to provide e-commerce and other services and features to our visitors. Such linked sites have separate privacy policies and security measures. Even if that third party is affiliated with us, we have no control over such linked sites, and each linked site has independent privacy and information collection practices that are not governed by us. We do not collect information collected by our partner brands or third-party websites (even if provided on or through our website or platform).
3. We are therefore not responsible for the content, security measures (or lack thereof) and activities of such linked sites. Such linked sites are provided as a convenience only and access to the site is at your own risk. Nevertheless, we still try to protect the integrity of this platform and the links placed on this platform, so you are welcome to submit comments related to such linked websites (including but not limited to the situation of certain links not working).

Your personal data and/or information may be transferred to and stored or processed outside your country. RockFlow will only transmit your information abroad in compliance with relevant privacy laws and regulations.

1. Opt Out and Withdraw Consent

You can opt-out from the personal information security officer by sending an email to contact@rockflow.net​ and no longer consent to our collection, use and/or disclosure of personal information about you that is owned or controlled by us, and we will processed in accordance with this Privacy Policy and relevant obligations under the Privacy Act and other applicable laws. However, your withdrawal of consent means that we will no longer be able to provide you with services and may need to terminate your existing relationship and/or your contract with us.

2. Request Access and/or Correction of Personal Information

If you have an account with us, you may access and/or correct personal information currently owned or controlled by us through the appropriate page of the platform.

If you have any questions or concerns about our Privacy Policy or your transactions with the service, please feel free to contact: contact@rockflow.net

We hold the right to revise this privacy policy by publishing the revised policy on this platform at any time and notify you by announcement or email or SMS 7 days before the revised privacy policy takes effect. If you have any comments or concerns on the revised privacy policy, you should send it in writing to: contact@rockflow.net. Otherwise, it is deemed that you agree and accept this revised privacy policy.